Accident repairs in Berlin – claims management from a specialist workshop

Yes. As the person who has suffered damage covered by third-party liability insurance, you are generally free to choose whichever garage you wish for the accident repairs. You are not obliged to use a partner garage suggested by the insurance company. However, in the case of comprehensive insurance claims, your policy may stipulate that you must use a specific garage, so it is worth checking your policy. We’d be happy to advise you on this.

That depends on the damage. We’d be happy to provide you with a detailed quotation in advance, which we’ll deduct from the repair bill if you go ahead with the repair. In the event of an accident that wasn’t your fault, the repair costs are usually covered by the other party’s third-party liability insurance, and we’ll handle the claims process directly on your behalf.

The time taken depends on the extent of the damage. Minor bodywork damage can be repaired much more quickly than damage to the chassis. Following the assessment, we will provide you with a reliable estimate for your vehicle.

Not always. However, in the event of more serious damage, an expert assessment is advisable and is often crucial when dealing with the insurance company. If one is required, we organise it as an integral part of our process, carried out by independent experts, right here on our premises.

Both options are possible. With a payout – known as a ‘notional settlement’ – you will receive the amount determined in the valuation report. However, the damage will remain and may reduce the resale value. We would be happy to discuss with you which option makes the most sense in your case.

Yes. We liaise directly with the insurance company and handle the entire claims process. In the case of third-party liability claims, we begin as soon as the question of liability has been clarified; for comprehensive insurance claims, we begin once your insurance company has given the go-ahead.

Yes, a courtesy car is included in our service. Simply let us know when you book your appointment. If the damage is covered by third-party liability insurance, the courtesy car is free of charge for you.

Our workshop is open to all vehicle types. We carry out accident repairs regardless of make, from small cars to vans. For certain models, we’ll briefly check in advance whether we can carry out the repairs to a professional standard, for example due to specific spare parts or repair requirements. Please feel free to get in touch.

The quickest way is via our online booking system right here on this page. Choose your preferred date, briefly describe the damage, and you’re done. Alternatively, you can contact our workshop team by phone, and we’ll work with you to find a suitable appointment.